The turn around time on instrument repair, will be highly dependent on what needs to be repaired. To receive an accurate price quote and turn around time, please choose from the following options:
1. Call Intoximeters Customer Service at (314) 429-4000, have your instrument’s serial number ready, and we will walk you through the steps to send your instrument in for repair. Or,
2. Complete an Incident Form (Return Material Authorization) form and send it, along with your instrument, to Intoximeters. The RMA form must include a detailed description of the problem(s) you are experiencing and any other information you feel may be helpful. You can fill out the Incident Form on-line, print a copy to include in the shipment, and submit it electronically to the Technical Department, or you can download an Incident Form, fill it out by hand and include a copy in the shipment.
Address: Intoximeters, Inc, 2081 Craig Road, St. Louis, MO 63146
You might want to consider checking our FAQ section to see if the symptoms you are experiencing might be easily corrected without return.
INTOXIMETERS, INC. shall not be responsible for any custom software, custom configuration information, or memory data of customer information contained in, stored on, or integrated with any products returned to INTOXIMETERS, INC. pursuant to any warranty, repair or recertification.
Prior to the instrument return for warranty, repair or recertification, all stored data, settings and custom software required by the customer, should be saved or secured by the customer.