Login / Register
Change Your Country

General FAQ

Question ID:
 391
Link Title:
 Online Shopping
Link:
Section:
 Billing And Delivery
SubPart:
 General

While we offer product information for all of our products online, only supplies can be purchased through our online store. Click Order Supplies to learn more about how to order supplies and accessories.

Question ID:
 399
Section:
 Billing And Delivery
SubPart:
 General

In order to setup an account, you must either establish credit or pre-pay your product purchase with a credit card or check.

Question ID:
 406
Link Title:
 Catalogs
Link:
Section:
 Billing And Delivery
SubPart:
 General

For information about which instrument will best fit your testing program, please check out our Buyers Guide in the Products section of this website.  You will not be able to order the instrument(s) online but you can research the various product options and place your order via fax or mail with our Order Form.

If it is supplies or accessories that you are looking for, our new site helps you narrow down your choices based on which instrument you have.  Pictures of the different products are included so you can compare to what you have on hand.  View Supplies.

You can always contact our knowledgeable Customer Service staff for additional information.

Question ID:
 413
Link Title:
 Catalogs and Forms
Link:
Section:
 Billing And Delivery
SubPart:
 General

Yes.  Click Here to print out a copy of the form.

Question ID:
 420
Link Title:
 Shipping & Tax Information
Link:
Section:
 Billing And Delivery
SubPart:
 General

We calculate our standard ground shipping charges based on the amount of your order.  View Shipping & Tax Information

Items designated as hazardous (HAZ MAT) will incur additional charges. Expedited shipping is available upon request; additional charges will be added to your invoice.

Question ID:
 428
Section:
 Billing And Delivery
SubPart:
 General

Applicable state, county, and/or municipal sales tax will be added to your invoice.

Question ID:
 435
Link Title:
 Order Form
Link:
Section:
 Billing And Delivery
SubPart:
 General

All customers can pay by credit card (Mastercard, Visa, American Express, Discover) or by check. Customers that have established credit can receive 30 day terms with a Purchase Order.

You can request 30 day terms with Intoximeters by signing the bottom of the order form to authorize us to perform a credit check.  For other questions about credit terms, please contact the Customer Service Department for assistance.

Question ID:
 441
Section:
 Billing And Delivery
SubPart:
 General
Tag:
 NULL
Article Type:
 NULL

Supplies are usually shipped within three days of receipt of complete order information (unless there is an unresolved credit issue). Instrument lead times can vary depending upon the type of instrument. A delivery date can be quoted by our sales department upon request.

Question ID:
 447
Section:
 Billing And Delivery
SubPart:
 General

There is a 25% restocking charge for products returned within 60 days of original ship date with the exception of Calibration Gas Canisters that must be returned within 30 days of the ship date. DO NOT ship dry gas canisters unless you are a certified HAZMAT shipper. Severe penalties may be imposed for improper shipments. Contact Intoximeters Customer Service for assistance with returning Dry Gas Cylinders.

Software products cannot be returned for refund if the seal on the media has been broken or a license has been granted for a program that has been downloaded electronically.

Contact Customer Service with any questions about returning or exchanging a product.

Question ID:
 452
Link Title:
 Service RMA Form
Link:
Section:
 Billing And Delivery
SubPart:
 General

You can request an estimate of the repair costs on the Return Material Authorization form (see link below) when you send in your instrument.  The Technical Service/Support section of this website provides detailed instructions on how to send in your unit and how to request an estimate.

Question ID:
 454
Section:
 Billing And Delivery
SubPart:
 General

Yes.  Every order placed with Intoximeters is confirmed at the time of order processing.  We make every effort to process all orders within 48-72 hours.  Your confirmation will be sent via e-mail or fax and will include a pdf summary of the items you ordered and your estimated total price with shipping and tax.

If you order product on line, you will receive an electronic confirmation of your order right away in addition to the confirmation described above.

Load More

FAQ Categories


0

Your Cart