I registered my CBT Key but when I tried to log in the system gave me an error message of “invalid credentials”. What do I do?
When you registered your CBT Key you were asked to enter your first name and last name. This information becomes your login ID and must be entered EXACTLY the same way as registered or you will get the “invalid credentials” message.
If you put spaces, titles or certifications after your name, then you must use those same characters to log in. For example, if you registered as FIRST: John and LAST: Doe, RN then every time you access the program you must enter your last name as Doe, RN.
Similarly, if you normally go by a nickname (Christy) but you registered the CBT program under the name Christina, then you will need to log in as Christina.
If you don’t remember the name you used, you can contact the Training Department for assistance.
At the end of the registration process, the system will assign a password and display it on the screen. We will also email the password to the address you entered, but we recommend that you write it down for immediate access to the program, just in case you typed in the wrong email address.
You can contact the Training Department to get your password.
When I log in, the program makes me start over – it doesn’t remember where I left off the last time I was logged in.
The program is designed to remember or “bookmark” the place you stopped and start you off at the beginning of that unit upon re-entry. Any kind of interruption in the user’s internet connection may interfere with this process and you might lose some data. This is the case with any web-based training program, not just our CBT. We recommend that students complete the CBT program in several small sessions mostly to keep from becoming overwhelmed with information but also to minimize the possibility of losing large blocks of work.
Here is a tip that might help. Your internet browser remembers web pages that you have visited and will cache those pages for quicker response. The cached screen may be from an earlier session before the user finished some of their chapters. If the itinerary page does not display units that have been completed, try hitting the refresh button on your web browser. That will force the browser to go out and get a current page. The user will have to log in again and, hopefully, the missing information will be there. Contact the Training Department or Technical Services at 1-800-451-8639 for support. We have a way to view the bookmarking and can sometimes refresh the data from our end.