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Customer Service and Support

We are proud to provide superior customer service and support to our customers. If you do not find what you need on these pages, please drop us a chat message and we will get back as soon as possible.

ORDER ASSISTANCE

How to order online, shipping and delivery information, minimum order requirements and more. 

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PRODUCT SUPPORT

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MAINTENANCE INFO

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REPAIR & RETURN INFORMATION

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Have any questions?

As a leader in the breath alcohol testing for decades, we curated a vast catalog of answers to common questions. If you have any questions about breath alcohol testing be sure to visit our FAQ section, which includes our very popular Ask DOTti series, which covers countless questions and answers regarding DOT regulations and testing.

Full Service Product Assistance When You Need It

 

The links above provide information on placing orders, including answers to common questions in the FAQ section. In addition, you’ll find information on which supplies to order for your specific instrument, technical and maintenace information, and how to return an instrument for repair or recertification. 

Our FAQs provide information specific to each instrument, plus general information regarding alcohol testing and technology. Also within the FAQ section is our tool for disecting the U.S. Department of Transportation regulations around drug and alcohol testing, Ask DOTti. 

We hope you find the information on this site informative. Should you have furher questions or need direct assistance, please call our Customer Service team at (314) 429-4000. We are happy to assit you. 

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