Sending Your Instrument for Repair

To send an instrument in for repair, choose from the following options: 

1. Call Intoximeters Customer Service at (314) 429-4000, have your instrument's serial number ready, and we will walk you through the steps to send your instrument in for repair. Or,

2. Complete an   Incident Form (Return Material Authorization) form and send it, along with your instrument, to Intoximeters. The RMA form must include a detailed description of the problem(s) you are experiencing and any other information you feel may be helpful. You can fill out the Incident Form on-line, print a copy to include in the shipment, and submit it electronically to the Technical Department, or you can download an Incident Form, fill it out by hand and include a copy in the shipment.

Address:    Intoximeters, Inc,  2081 Craig Road, St. Louis, MO  63146

You might want to consider checking our FAQ section to see if the symptoms you are experiencing might be easily corrected without return.

INTOXIMETERS, INC. shall not be responsible for any custom software, custom configuration information, or memory data of customer information contained in, stored on, or integrated with any products returned to INTOXIMETERS, INC. pursuant to any warranty, repair or recertification.

Prior to the instrument return for warranty, repair or recertification, all stored data, settings and custom software required by the customer, should be saved or secured by the customer.

What if I need an estimate?

Let your Customer Service Representative know that you need an estimate when you call to set up the repair. If you prefer to complete an Incident Form, there is a section on the form that allows you to request an estimate. This section of the Incident Form requests that a fax number or email address for the contact person is included so that Intoximeters can forward an estimated quotation to you for your review and approval.

A minimum $40.00 checkout charge will be charged for each instrument requiring an estimate.  This charge will also be assessed for any customer requiring an estimate to issue a purchase order or to approve a payment via credit card.

How do I ship the instrument?

Follow this link to learn how to package the instrument for shipment.