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General FAQ

Question ID:
 476
Link Title:
 Technical Service
Link:
Section:
 Company Information
SubPart:
 Service Contracts

Intoximeters, Inc. offers a full range of Technical Support Services to support your program needs and instrumentation purchases. These services include: factory repair, telephone support, web-based trouble shooting, preventative maintenance programs including Extended Warranties, Factory Recertifications, Calibration Contracts and Software Products support.

Intoximeters’ Technical Services are performed in an ISO 17025 accredited environment in our Saint Louis, MO headquarters and in an ISO 17025, UKAS accredited environment in our Intox UK Ltd. facility. Repairs from either of our facilities are backed by a Repair Warranty to further support your program needs.

For more information on our Technical Support Services you may directly e-mail our Technical Services Support Staff by clicking here.

If you have questions or need additional information on Intoximeters technical services, please contact your local representative by using the Contact Us section of our website or contacting our Customer Service Department at [+1] (314) 429-4000.

Question ID:
 478
Link Title:
 Warranty
Link:
Section:
 Company Information
SubPart:
 Service Contracts

If the Extended Warranty is purchased at the time of sale or before the original warranty expires, the extended warranty is added automatically.  If your instrument is out of warranty it must be returned to the factory for inspection prior to Intoximeters contracting to provide the extended warranty.

Extended warranties/service contracts are priced based on which Intoximeters instrument you own.  You can view more information about service contracts through the Technical Services section of our website.

Question ID:
 481
Link Title:
 Factory Recertification
Link:
Section:
 Company Information
SubPart:
 Service Contracts

Factory Recertification is a recommended preventive maintenance program that provides a thorough evaluation of your instrument and, if required, adjustments to ensure the instrument complies with our strict factory specifications. 

Intoximeters believes that Factory Recertification will lengthen the life of your instrument as well as enhance the integrity of your testing program. The Intoximeters Quality Assurance Plan (developed for the U.S. Department of Transportation testing program) recommends that an instrument be inspected by a certified technician at least once every two years in service.
For more information, click on Factory Recertification below. You may also contact us by clicking on the link below or calling us at +1 314-429-4000.

Question ID:
 483
Link Title:
 Rental Information
Link:
Section:
 Company Information
SubPart:
 Service Contracts

If your instrument is covered under warranty or extended warranty and a loaner instrument is available we can offer this service. If your instrument is not covered under a warranty plan, rental instruments are available on a first come first serve basis.

Question ID:
 485
Link Title:
 Technical Support
Link:
Section:
 Company Information
SubPart:
 Service Contracts

The turn around time on instrument repair, will be highly dependent on what needs to be repaired. To receive an accurate price quote and turn around time, please choose from the following options: 

1. Call Intoximeters Customer Service at (314) 429-4000, have your instrument’s serial number ready, and we will walk you through the steps to send your instrument in for repair. Or,

2. Complete an   Incident Form (Return Material Authorization) form and send it, along with your instrument, to Intoximeters. The RMA form must include a detailed description of the problem(s) you are experiencing and any other information you feel may be helpful. You can fill out the Incident Form on-line, print a copy to include in the shipment, and submit it electronically to the Technical Department, or you can download an Incident Form, fill it out by hand and include a copy in the shipment.
Address:    Intoximeters, Inc,  2081 Craig Road, St. Louis, MO  63146

You might want to consider checking our FAQ section to see if the symptoms you are experiencing might be easily corrected without return.

INTOXIMETERS, INC. shall not be responsible for any custom software, custom configuration information, or memory data of customer information contained in, stored on, or integrated with any products returned to INTOXIMETERS, INC. pursuant to any warranty, repair or recertification.

Prior to the instrument return for warranty, repair or recertification, all stored data, settings and custom software required by the customer, should be saved or secured by the customer.

Question ID:
 486
Link Title:
 Warranty
Link:
Section:
 Company Information
SubPart:
 Service Contracts

If your instrument is under warranty or an extended warranty, it will receive priority status at our factory authorized repair facilities.

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