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1) How do I find out if my repair has been completed?
"Our goal is to repair instruments in 10 working days or less. (This does not include the time it takes to ship the product to and from our loading dock) If your instrument has been at Intox for an extended period of time, Contact Intoximeters customer service to get more information about the repair. Please have the instrument model, instrument serial number and customer name available for quick look up."
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2) Who do I speak to to accept or reject a repair estimate?
"Generally, we fax or email you the estimate and the response can be returned by fax or email. If you wish to respond by phone, contact Tech Support through our main number (314.429.4000)."
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3) How do I schedule recertification?
You can get a registration form from the website or you can request a form from Intoximeters Customer Support.
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4) What do I need to send in with my instrument for repair?
"A Return Authorization Form (RAF) can be downloaded from the Forms Tab on the Website and filled out by hand, can be filled out online and printed, or can be requested by calling customer service."
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5) Can a breath mint or mouthwash effect the results on an instrument?
Not if a 15 minute deprivation period is observed prior to testing.
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