Shipping to and from Intoximeters

The following tips will help ensure that your product will be handled safely and securely as it is shipped to Intoximeters. Please be aware that Intoximeters is not responsible for any shipping damage that occurs during the shipping process, so make sure you pack your item as safely as possible.

• If the original shipping box is not available, ship instruments in a corrugated cardboard box with appropriate packing material
• If you use packing material such as peanuts or other chip like material, wrap the instrument in a bag so that packing material does not pollute the instrument.
• Do not ship compressed gas or other HAZMAT materials unless you are properly certified.
• It is recommended that you have the package insured by your carrier / postal service when you ship it. This may already be included in your shipping charge; check with your carrier.
• It is recommended that you use a carrier that has package tracking capabilities. This will help us ensure that the package arrives at its proper destination.
• Prior to the instrument return for warranty, repair or recertification, all stored data, settings and custom software required by the customer, should be saved or secured by the customer.
• Include a completed Return Authorization Form

Intoximeters has two Factory Authorized Service Centers and a number of our local agents around the world have factory trained technicians on staff who offer local repair capabilities.

Although any repair can be shipped to our repair facility in St. Louis, USA, we would normally suggest that if you are located in :

If you are anywhere else in the world, contact your local agent to determine if they offer local repair services. If not, the agent will be able to inform you about where you should ship the instrument to get the instrument serviced or you can contact Intoximeters USA for repair information.