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1) How do I place an order on line?
While we offer product information for all of our products on line, only SUPPLIES can be purchased through our web store. Click Order Supplies to learn more about the how to order product.
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2) What do I do if I have never ordered from you before?
In order to setup an account, you must either establish credit or purchase the product with a credit card or check. More Info about Becoming a Customer.
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3) How do I determine what I need to order?
Both the Products Info section and Order Supplies section of this site can provide you with the information that you are looking for. If it is supplies that you are looking for, try the wizard under the Order Parts section of this site. The wizard will reduce your choices of type of Supplies for an instrument by type of instrument or the application that you are testing for. You can always contact our sales or customer service department for help.
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4) Do you have an order form?
Click on Order Form and you can print out a copy of the form.
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5) What are the shipping charges for my order?
We offer ground shipping standard with orders. The cost of shipping is dependent upon weight, delivery location and whether the items orderd require HAZMAT shipping. This information can be provided by our customer service staff. An estimate table is available on the Check Out Page of the Order Supplies section of this site. Expedited shipping is available upon request; additional charges will be added to your bill.
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6) Will I be charged sales tax?
Applicable state, county sales tax will be added to your bill.
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7) What methods of payment do you accept?
All customers can pay by Credit Card (Mastercard, Visa, American Express, Discover) or personal check. Customers that have established credit can receive 30 day terms with a Purchase Order.
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8) What is the lead-time for the items on my order?
Supplies are usually shipped within three days of receipt of complete order information (unless there is an unresolved credit issue). Instrument lead times can vary depending upon the type of instrument. A delivery date can be quoted by our sales department upon request.
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9) Can I return or exchange my purchase?
1. There is a 25% restocking charge for products returned within 60 days of original ship date with the exception of Calibration Gas Canisters that must be returned within 30 days of the ship date. DO NOT ship dry gas canisters unless you are a certified HAZMAT shipper. Severe penalties may be imposed for improper shipments. Contact Intoximeters Customer Service for assistance with returning Dry Gas Cylinders.
2. Software products cannot be returned for refund if the seal on the media has been broken or a license has been granted for a program that has been downloaded electronically.
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10) How can I make sure that an instrument that I want to have repaired does not exceed my budget for the repair?
When returning equipment for repair, complete and attach a Return Authorization form with the instrument or part. The form provides you with two options, 1)Authorize the Repair, or 2)Instruct Intoximeters, Inc. to call with an estimate prior to completing the repair. Please note that the form will indicate what the current checkout charge is for our technicians to perform an estimate. This fee will be billed to you if you choose not to have the instrument repaired. If you choose to complete the repair, the checkout charge will be waived.
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